These Terms of Service ("Terms") govern your use of the SalonAssist automated chatbot and related services ("Service") provided by SHPS SHUGARINGI TKBILI EPILATSIA ("Shugaring," "we," "us," or "our"). By interacting with our chatbot, you agree to be bound by these Terms.
SalonAssist is an automated chatbot that assists customers with:
The Service is accessible through Facebook Messenger and Instagram Direct. You interact with the Service by sending messages to our business page.
The Service is an automated chatbot powered by artificial intelligence. When you begin a conversation, the Service will clearly identify itself as an automated assistant. Responses are generated by AI and may occasionally be inaccurate or incomplete.
For complex inquiries or when you request human assistance, a human operator from our salon may take over the conversation. When a human operator is handling your conversation, the automated chatbot will not respond until the operator returns control to the bot.
By using the Service, you represent that you are legally capable of entering into a binding agreement. If you are using the Service on behalf of another person (for example, booking an appointment for a family member), you confirm that you have the authority to do so and to share their relevant information with us.
When you book an appointment through the Service:
Salon-specific policies regarding cancellations, rescheduling, late arrivals, and payment are communicated separately and are not part of these Terms.
When using the Service, you agree not to:
We reserve the right to refuse service, block access, or terminate conversations with users who violate these acceptable use guidelines.
The chatbot uses artificial intelligence to generate responses. While we strive for accuracy, AI-generated responses may contain errors, outdated information, or inaccuracies. You should not rely solely on chatbot responses for making important decisions. For definitive information about services, pricing, or availability, please confirm with a human operator or contact the salon directly.
We do not provide medical advice. If you have medical concerns related to any procedure, please consult a qualified healthcare professional.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.
All content, trademarks, logos, and materials associated with Shugaring and the SalonAssist chatbot are the property of SHPS SHUGARINGI TKBILI EPILATSIA or its licensors. Nothing in these Terms grants you any right to use our intellectual property except as necessary to use the Service.
The Service relies on third-party platforms including Meta (Facebook Messenger, Instagram), Altegio, Google (Gemini AI), DeepSeek, and ubill.ge. Your use of these platforms is subject to their respective terms and policies. We are not responsible for the availability, content, or practices of third-party services.
We aim to provide the Service 24 hours a day, 7 days a week. However, the Service may be temporarily unavailable due to maintenance, technical issues, or circumstances beyond our control. We do not guarantee uninterrupted access and are not liable for any losses resulting from Service unavailability.
The Service is provided "as is" and "as available," without warranties of any kind, either express or implied. We do not warrant that the Service will be error-free, uninterrupted, or that AI-generated responses will be accurate or complete. To the fullest extent permitted by applicable law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by applicable law, SHPS SHUGARINGI TKBILI EPILATSIA and its affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of the Service, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from or related to the Service shall not exceed the amount you paid (if any) for services booked through the Service in the 12 months preceding the claim.
We may modify these Terms at any time. Changes will be reflected in the "Last updated" date at the top of this page. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
You may stop using the Service at any time. You may delete your conversation data and cease interacting with the chatbot using any of the methods described in our Data Deletion Instructions.
We may terminate or suspend your access to the Service if you violate these Terms or engage in conduct we consider harmful to us, our staff, or other users.
These Terms are governed by the laws of Georgia. Any disputes arising from or relating to these Terms or the Service shall be resolved by the competent courts of Tbilisi, Georgia.
If you have any questions about these Terms, please contact us at: